ABOUT SNOWY:

Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and gas to about 1 million retail customers through our retail brands Red Energy and Lumo Energy.

ABOUT THE POSITION:

Love working with great people, coffee and food? Join the team at Snowy Hydro Discovery Centre. We are seeking friendly and enthusiastic Customer Service Officers to support the visitor experience and cafe teams in delivering exceptional customer service. With over 100,000 visitors each year, it’s a fun and fast-paced environment where you will be part of a team that makes every visitor experience special.
In this role, you’ll be amongst the cafe action, greeting customers with a smile, serving food and drinks and helping things run smoothly front of house.
Several casual positions are available, based at our Snowy Hydro Discovery Centre in Cooma. The centre operates 7 days a week, 360+ days a year, with a mix of weekday and weekend shifts available.

• Create a welcoming and positive environment for all visitors
• Take orders, prepare and serve food and beverages with efficiency and care
• Operate the point of sale system, handle cash and manage transactions accurately
• Maintain a clean, safe, and well-presented café space, following food safety and hygiene standards.
• Handle customer enquiries in person, over the phone and online with a helpful, customer-first approach.
• Restock cafe supplies and assist with stock management to keep the cafe and merchandise areas running smoothly.
• Support teammates across cafe and visitor services during busy periods to ensure consistent and excellent customer service standards.