Customer Service Officer at Sopra Steria

Brussels, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Transaction Support, Issue Resolution, Financial Products Knowledge, Regulatory Compliance, Microsoft Office, Microsoft Teams, SharePoint, Collaboration, Communication, Problem Solving, Adaptability, Teamwork, Time Management, Attention to Detail

Industry

Information Technology & Services

Description

Company Description A positive future for all – that’s what we at Sopra Steria work towards. With over 51.000 colleagues in nearly 30 countries, we are Europe’s leading digital solutions provider. We believe it’s not only technology that powers transformation. It’s people who are at the core of change. That’s why it’s people that are at the heart of everything we do, excelling both independently and in team. The world is how we shape it. Let’s shape it together. Job Description As a Customer Service Officer, you will be the first point of contact for clients in the financial sector, providing exceptional service and support. Your main responsibilities will include handling customer inquiries via phone, email, and chat in a professional and timely manner. You will assist clients with account management, transactions, and resolving any issues they may encounter. Additionally, you will provide information about financial products and services, guiding clients through the application processes, and ensuring compliance with regulatory requirements and company policies. Collaboration with other departments to ensure a seamless customer experience is also essential. Microsoft Office forms the backbone of many business operations, and as a Customer Service Officer, you make full use of it to support clients efficiently and professionally. You are well-versed in applications such as Word, Excel, PowerPoint, and Outlook, and know how to use them to manage customer files accurately, maintain clear communication, and streamline processes. With tools like Microsoft Teams, and SharePoint, you ensure smooth internal collaboration and efficient information exchange. Qualifications We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! Education: Bachelor’s degree or a relevant equivalent Experience: entry level to 3 years relevant experience Experience with Microsoft Office tools Languages: Dutch & French (required), English desirable What to expect from working at Sopra Steria Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results. Additionally, you’ll join a team that supports clients in managing and optimising their operational processes—ranging from administrative workflows to customer service and compliance tasks. We value accuracy, efficiency, and adaptability, and we match our colleagues to projects not only based on skills but also on their motivation and growth potential. You’ll benefit from coaching, clear learning paths, and a collaborative environment where your ideas can make a real impact. Additional Information This is what you’ll get from us Doing what you love? It’s not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you’re also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That’s why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that’s in your backyard. We offer a generous employee benefits package that includes: A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more. Continuous learning opportunities through the Sopra Steria Academy to support your career development. The opportunity to connect with fellow Sopra Steria colleagues at various team events Ready to take the next step? We’re here to support you all the way and we are looking forward to your application! ______ Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.

Responsibilities

As a Customer Service Officer, you will be the first point of contact for clients in the financial sector, providing exceptional service and support. Your main responsibilities will include handling customer inquiries via phone, email, and chat, assisting clients with account management, transactions, and resolving any issues they may encounter.