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Customer Service Officer Supply Chain at Fuku

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Problem-Solving, Attention to Detail, Product Knowledge, Industry Trends

Industry

Retail Apparel and Fashion

Description

About the company: Our client is a leading supply chain company. Job responsibilities: - Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner. - Provide accurate information about products and services to customers. - Resolve customer issues efficiently, ensuring high levels of customer satisfaction. - Maintain detailed records of customer interactions and transactions. - Collaborate with other departments to address complex customer issues. - Identify and escalate priority issues to the appropriate channels. - Follow up with customers to ensure their issues are resolved. - Contribute to team efforts by accomplishing related tasks as needed. - Stay updated on product knowledge and industry trends to provide informed assistance. Job requirements: - Proven experience in a customer service role, preferably in a similar industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail.

Responsibilities

The Customer Service Officer will handle customer inquiries and complaints through various communication channels while ensuring high levels of customer satisfaction. They will also maintain records of interactions and collaborate with other departments to resolve complex issues.