KEY BENEFITS

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

ABOUT US

InfraBuild Steel Centre is a brand of InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

ABOUT THE ROLE

Join our dynamic and close-knit team at our Launceston branch as a Customer Service Representative!
In this role, you’ll collaborate with our Sales and Operations teams to ensure that customers have a seamless and positive experience with InfraBuild Steel Centre.
This is a customer-facing role, working Monday to Friday and provides an excellent opportunity for someone looking to expand their customer service and sales skills.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Handling customer enquiries via phone, email, and in person
• Building and nurturing customer relationships
• Maintaining stock levels
• Processing cash sales, quotes, and orders
• Merchandising products
• Receiving stock and verifying invoices
• Identifying and maximising sales opportunities
• Performing general administrative tasks
  Our ideal candidate will have a background in retail sales or customer service, with a keen eye for detail, excellent communication skills, and the ability to solve problems and offer customer solutions.

TO SUCCEED IN THIS ROLE, YOU SHOULD HAVE:

• Experience in retail customer service, sales, and administration
• Strong interpersonal and customer service skills, with the ability to build rapport
• Proficiency with Microsoft Office & SAP systems (preferred)
• Excellent communication skills, with the ability to engage effectively with both internal and external stakeholders

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees