ABOUT YOUR EXPERIENCE

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

Our ideal candidate will be an experienced sales/customer service representative, who has strong attention to detail, excellent communication skills and the ability to solve problems and provide customer solutions. Ideal skills and experience include:

• Previous experience in sales administration, customer service or logistics
• Ability to build relationships with existing customers and resolve issues effectively and efficiently
• Detail-oriented and committed, prioritizing accuracy and efficiency in every task.
• Excellent communication, negotiation and interpersonal skills
• Experience using Salesforce or other CRMs highly regarded
• Experience in SAP ERP is desirable

ABOUT THE ROLE

Join our successful and tight-knit team in our Newcastle branch as a Customer Service Representative. You will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with InfraBuild Steel Centre. Key responsibilities include:

• Develop and maintain strong relationships with customers, becoming the first point of contact for inquiries and provide exceptional service via email and over the phone.
• Communicate and collaborate with internal stakeholders.
• Provide accurate quotes and address general customer queries, converting them into sales opportunities where possible.
• Maintain stock levels and check invoices.
• Continuously look at new ways of improving customer experience

Our ideal candidate will be an experienced sales/customer service representative, who has strong attention to detail, excellent communication skills and the ability to solve problems and provide customer solutions. Ideal skills and experience include:

• Previous experience in sales administration, customer service or logistics
• Ability to build relationships with existing customers and resolve issues effectively and efficiently
• Detail-oriented and committed, prioritizing accuracy and efficiency in every task.
• Excellent communication, negotiation and interpersonal skills
• Experience using Salesforce or other CRMs highly regarded
• Experience in SAP ERP is desirable.

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees