About the job

About The Role

We are seeking two customer-focused Customer Service Officers to join our team and provide exceptional service to our growing customer base. We currently have one permanent full-time opportunity and one full-time 9-month maternity leave cover contract available.

As the first point of contact for a portfolio of customers, you will play a key role in building strong relationships, ensuring orders are processed accurately, and delivering solutions that create a positive customer experience.

These are varied and fast-paced roles that combine customer service, relationship management, administration, order processing and problem-solving. Working closely with our Sales, Logistics and Operations teams, you will contribute to the smooth delivery of products and services while supporting business growth and customer satisfaction.

Key Responsibilities

• Manage customer enquiries via phone and email, providing timely and professional support.
• Process customer orders and invoices accurately and efficiently.
• Build and maintain strong relationships with an existing portfolio of customers.
• Support sales initiatives and identify opportunities to add value for customers.
• Coordinate with logistics and operations teams to ensure timely order fulfilment and delivery.
• Resolve customer issues and provide practical, customer-focused solutions.
• Work collaboratively with stakeholders across the business to achieve positive outcomes.
• Contribute ideas and continuous improvement initiatives to enhance customer experience and team efficiency.
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About You

• Previous experience in customer service, customer support, internal sales or account coordination.
• Strong communication and relationship-building skills with a customer-first approach.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, solutions-focused mindset with strong problem-solving abilities.
• Confidence using Microsoft Office applications, particularly Outlook, Excel and Word.
• Experience with ERP systems is advantageous, although full training will be provided.
• A genuine passion for delivering outstanding customer service and building strong customer relationships.
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What We Offer

• One permanent full-time role and one full-time 9-month maternity leave cover contract.
• Ongoing learning, training and development opportunities.
• Supportive, collaborative and customer-focused team culture.
• Access to health and wellbeing initiatives for you and your family.
• Exclusive employee benefits through Maxxia Rewards.
• Generous discounts on Helly Hansen products and Tassal seafood.
• Career development opportunities across the broader Tassal business.
• The opportunity to make a real impact while building valuable experience within a leading Australian business.
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