ABOUT US

RFBI is a respected not-for-profit provider of aged care, retirement living, and home care services, supporting older Australians across NSW and the ACT. Our mission is to deliver high-quality care and services, underpinned by our proud heritage and commitment to ethical practice, respect, and innovation.
About the opportunity
We’re looking for a friendly, proactive professional to be the face of RFBI a key member of the Marketing team. You will manage phone, email and website enquiries, greet visitors and support our Village and Care at Home teams. You’ll also assist with CRM management, administrative tasks, event coordination and provide insights to improve customer engagement and marketing efforts.

ABOUT YOU

RFBI values service; inclusiveness; integrity and respect whilst spreading happiness. As such, we are looking for these values in our Customer Service Officer, along with the appropriate skills and experience needed to be successful in this position.

• Deliver excellent customer service to all inbound enquiries
• Champion and maintain the CRM system
• Coordinate and follow up on customer enquiries promptly
• Create a positive and professional first impression of RFBI
• Organise office events, meetings and support event coordination
• Assist with daily administrative duties including mail and deliveries
• Contribute to reporting and insights by providing feedback on CRM usage and customer engagement
• Support the planning and execution of RFBI events and conferences