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Customer Service Online - Sales at Catalyst

Surabaya, East Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Upselling, Cross-Selling, Problem Solving, Communication, Multitasking, Attention to Detail

Industry

technology;Information and Internet

Description

Job Description: ● Melayani pelanggan melalui chat online dengan ramah dan profesional. ● Melakukan upselling dan cross-selling produk untuk meningkatkan penjualan. ● Menjawab pertanyaan seputar produk, promo, stok, hingga layanan after sales. ● Membantu proses transaksi pembelian dari awal hingga selesai. ● Menangani keluhan atau kendala pelanggan dengan cepat dan solutif. Requirement: ● Berpengalaman di bidang customer service/online shop lebihdiutamakan. ● Komunikatif, sabar, dan memiliki kemampuan problem solving yang baik. ● Mampu bekerja dengan target, teliti, dan multitasking. ● Bersedia bekerja dalam sistem shift (jika diperlukan).

Responsibilities

The role involves serving customers through online chat in a friendly and professional manner, handling inquiries about products, promotions, stock, and after-sales services. Additionally, the position requires assisting with the purchase transaction process and resolving customer complaints efficiently.