August International is a UK based international company that leads the research, development and supply of consumer electronic products with the latest technology and advanced features. The company is specialized in development of wireless and smart audio and video signal receivers, decoders, streaming and display devices and wearable electronic products.
Based in Hoddesdon, Hertfordshire with offices in UK, Germany, and China, we are currently recruiting a Customer Service and Operation Assistant to join the team:

Key Duties:

• Provide professional and effective first line customer support by telephone and email
• Promote the company and recommend suitable products to customers
• Monitor and respond to online customer reviews, feedbacks and FAQs
• Test and process returned items / orders
• Other operation assistant required for the business

Required Skills and Experience:

• Excellent telephone manner and the ability to remain calm under pressure
• An interest in or experience or wish to be working in Technology
• Excellent spoken and written English skills
• Good Microsoft IT skills (inclusive of Outlook, Word, Excel).
• Ability to work autonomously and manage work load fairly.
• A can-do attitude and approach to work.
• Flexibility to support colleagues when you’ll be working
• Self-motivated with the ability to work autonomously and as a team player
• Capable of working under pressure in a fast paced environment
• Be able to prioritise and multitask

This is a full-time permanent position working Mon-Fri 37.5 hours per week. 20 days paid annual leave.
Job Types: Full-time, Permanent
Salary: £25,000-£27,500.00 per year
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,500.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Employee stock ownership plan
• Free parking
• On-site parking

Ability to commute/relocate:

• Hoddesdon, EN11 0EE: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• telephone customer service: 1 year (required)

Work Location: In person
Expected start date: 01/03/202

• Provide professional and effective first line customer support by telephone and email
• Promote the company and recommend suitable products to customers
• Monitor and respond to online customer reviews, feedbacks and FAQs
• Test and process returned items / orders
• Other operation assistant required for the busines