Customer services consultant - Required for this lovely niche travel company based in a great location in central Cambridge. They are looking for someone from a travel industry background to work either full or part time. Hybrid, salary up to £32,000 plus benefits.

Customer services consultants duties

-Manage and amend customer bookings, including special request and reservations changes

-Respond promptly to customer enquiries by email and phone

-Proactively manage customer requests and resolve issues when needed

-Monitor and respond to customer reviews

Customer services consultants skills required

-Previous experience in a customer services role within the travel industry

-Excellent written and verbal communication skills

-A natural problem solver

-Strong organisation skills

-Ideally fluent in either French or Dutch, but this is not essential

Additional information

-They are happy to look at part time or full time

-Hybrid

-Benefits including pension, company laptop, 50% Discount on holidays

-Between April and Nov, every two week you will need to cover between 3pm and 7pm on Saturdays, the 4 hours will be given back during the week

If you are interested in the above role please apply online qu