Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Service & Operations Analyst, (Webchat) at RBS

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Operations Analysis, Analytical Skills, Planning, Organizational Skills, Attention to Detail, Written Communication, Microsoft Office, Coaching, Process Improvement, Efficiency, Incident Logging, Trend Identification, Business Processes, Policies, Procedures

Industry

Banking

Description

Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You’ll be actively participating in initiatives to improve customer service, processes and procedures You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role What you'll do In this key role, you’ll be providing crucial support to customers and colleagues in our contact centers. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You’ll also be: Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centers, providing coaching and support to increase efficiency and knowledge Keeping accurate records of day to day operations, logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills you'll need To be successful in this role, you’ll need to have excellent planning and organizational skills, along with good attention to detail. Excellent written communication skills Minimum 6 months to 1 or 1.5 years hands on experience in an International Chat or Email process Any graduation or post graduation. Preferred 2023 or 2024 pass outs Comfortable working in 24*7 shifts Microsoft Office skills, including PowerPoint, Excel and Word Hours 45 Job Posting Closing Date: 27/12/2025

Responsibilities

You will provide crucial support to customers and colleagues in contact centers, responding to queries and investigating issues. Additionally, you will identify barriers to performance and coordinate improvements to enhance efficiency.