Customer Service Operations Associate (Japanese Speaker) at Keysight Technologies - Hong Kong

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Repair, Calibration, Order Management, Quotation Analysis, Policy Compliance, Customer Satisfaction, Billing, Error Correction, Multitasking, Problem Resolution, Escalation Management, IT Knowledge, Japanese Language Proficiency, English Proficiency

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. This role would be a contract position with possibility of conversion upon management discretion. Responsibilities Respond to customer’s requests for service / repair and calibration. This includes orders for those customers under warranty/contract and for customers requiring per incident support. Manage pick-up and transshipment activities Analyze and respond to customer's request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies / terms and conditions. Manage service order closure. Understand customer needs and take ownership for customer satisfaction in assigned area. Trigger customer billings timely and in accordance with defined policy and standards. Perform error correction to clear all the stuck orders Qualifications Bachelor Degree or University Degree or equivalent. Proficient in English and Japanese language is a must to serve Japan customers/clients. Capability to handle multiple tasks and responsibilities. Ability to work in a fast-paced environment Usage of standard approaches to simple problem resolution Basic escalation management skills Basic IT /technology knowledge Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Responsibilities

The associate will be responsible for responding to customer requests for service, repair, and calibration, managing associated orders, and analyzing/responding to quotation requests accurately and timely. This role also involves managing service order closure, ensuring customer satisfaction, triggering timely billings, and performing error correction for stuck orders.