Customer Service Operations Associate (Mandarin Speaker) at Keysight Technologies - Hong Kong

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Customer Service, English Proficiency, Mandarin Proficiency, Problem Resolution, Escalation Management, IT Knowledge, Communication Skills, Multitasking

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. This role would be a contract position with possibility of conversion upon management discretion. Responsibilities Order Management (Sales) Order Acceptance and Order Entry: Ensure pricing and discounts are accurate in formal quotation Be updated on sales, marketing and promotion program and administer these accordingly Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area. Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement. Order Management: Negotiate with Field/Customer and Division to establish committed delivery date. Proactively manage order to meet committed delivery date and any special delivery requirement. Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered Establish and maintain effective lines of communication with Account Managers, management, business, and cross-functional teams to resolve customer order related issues. Qualifications Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.*** Competencies Bachelor Degree or University Degree or equivalent. No prior customer service experience required. Communication skill (written & read) in customer language (English & Mandarin). Capability to handle multiple tasks and responsibilities. Ability to work in a fast paced environment Usage of standard approaches to simple problem resolution. Basic escalation management skills. Basic IT /technology knowledge. Others Qualified candidates are welcome to apply. Due to business needs, the staff might need to follow Greater China holiday and also working hours instead of Malaysia Public Holiday/Working Hour.

Responsibilities

Manage the end-to-end order process, including order acceptance, entry, and pricing accuracy. Coordinate with cross-functional teams and customers to ensure committed delivery dates and successful revenue recognition.