Customer Service Operations Associate (Mandarin Speaker) at Keysight Technologies - Hong Kong

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Customer Service Operations, Mandarin, Order Booking, Shipment, Invoicing, Export Administration, Oracle, Process Improvement, Training, Mentorship, Fast-Paced Environment

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers We are looking for a customer service operation representative with broad Order Management knowledge, skill and solid experience with industry standard technologies to join us This role would be a 6-month contract position. Responsibilities Back office end to end Order Management support Manages Order Management end to end processes from order booking to shipment and invoicing Validate and ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement. Review PO/contract and ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order. Work with CCC front office and cross-functional teams e.g. sales. OF team, logistics, service delivery, collection/credit and global trade team to meet committed delivery date and customer’s special delivery requirement Align with business growth initiatives and support management on revenue plan Be update on new process and procedure, proactively review the business process and look for improvement opportunities and deliver breakthrough ideas that contributes to customer satisfaction and operation excellence Get involve in training / mentorship and projects when necessary Qualifications Bachelors Degree or University Degree or equivalent Able to read, write and communicate in Mandarin language to serve Greater China market. No prior experience required, fresh graduates are welcome to apply Practical experience in Oracle /Quote Modernization and / or Order Management business function knowledge experience will be added advantages Positive attitude, fast learning, flexible and able to perform in fast-paced environment Follow China holiday calendar & need work on weekends before/ after China Golden holidays Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Responsibilities

This role involves providing end-to-end back-office support for Order Management processes, spanning from order booking through shipment and invoicing. Responsibilities include validating adherence to corporate policies, reviewing contracts, and collaborating with cross-functional teams to meet delivery commitments.