CUSTOMER SERVICE & OPERATIONS ASSOCIATE – PRIME GOLF

Join Our Team at Prime Golf and Help Create an Exceptional Indoor Golf Experience!
Welcome to your next great opportunity! Prime Golf is seeking a friendly, motivated, and detail-oriented Customer Service & Operations Associate to join our growing golf simulator facility. If you have a passion for golf or outstanding customer experiences, enjoy working with technology, and thrive in a dynamic team setting, we want to hear from you.

POSITION OVERVIEW

As a Customer Service & Operations Associate, you will be the first point of contact for our guests and play a key role in making every visit smooth, enjoyable, and memorable. Your responsibilities will include all aspects of front desk operations: checking in players, processing payments, managing reservations, assisting with simulator systems, and providing basic troubleshooting.

QUALIFICATIONS & SKILLS

• Minimum 2 yrs customer service, hospitality, Golf operations and/or recreation experience
• Enthusiastic attitude with a genuine desire to help others
• Strong communication skills in English, both verbal and written
• Comfortable with computers, cash registers, and point-of-sale systems
• Ability to quickly learn new technologies, including simulator software
• Detail-oriented with excellent organizational and multitasking skills
• Reliable, punctual, and able to work flexible hours, including evenings, weekends, and holidays
• Basic golf knowledge is a strong asset but, not required – training provided
• Physically able to stand for extended periods and perform minor cleaning duties
• Must be 18 years of age or older

• Customer Service: Greet guests promptly and courteously, creating a warm, inviting atmosphere. Answer questions about Prime Golf, our services, simulators, and promotions with clarity and enthusiasm.
• Check-in and Registration: Efficiently check in players for sessions, confirm reservation details, and assign simulator bays as needed.
• Reservations Management: Assist customers with booking simulator time by phone, email, or in-person, and accurately manage reservations in our system.
• Payment Processing: Handle all payment transactions quickly and accurately (cash, credit, or electronic), balance cash drawers, and maintain records.
• Simulator System Operations: Set up and prepare simulator systems for players, ensuring all equipment functions correctly. Provide basic instruction on simulator use, software navigation, and gameplay options.
• Troubleshooting: Offer first-line technical support for simulator issues, resolving basic problems and escalating as needed.
• Facility Presentation: Keep simulator bays, lounge, and reception areas clean and organized. Restock supplies and tidy up between sessions.
• Safety & Policies: Enforce Prime Golf rules and safety policies in a friendly, respectful manner. Monitor compliance and address concerns proactively.
• Promotions & Events: Share information about upcoming leagues, tournaments, lessons, and special events. Encourage participation and answer questions.
• Teamwork: Collaborate with colleagues to ensure smooth transitions between sessions and support overall operations. Assist wherever needed for a positive guest experience.