Customer Service & Operations Credit Analyst at RBS

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Credit Operations, Stakeholder Management, Documentation Review, Process Improvement, Analytical Skills, Relationship Development, Organizational Skills, Adaptability, Industry Knowledge, Trend Awareness, Policy Understanding

Industry

Banking

Description

Join us as a Customer Service & Operations Credit Analyst We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs Specialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelines This is a chance to build on your credit skills and experience in an engaging and fast-paced environment We're offering this role at senior analyst level What you'll do As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience. In addition, you’ll: Review documentation including loan applications, disclosures, and credit evaluations Authorise and investigate all credit operations transactions Collect and analyse the required information from the customers and businesses Review credit operations processes which could be automated or enhanced to improve the customer and business experience The skills you'll need To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines. You’ll also need: Customer service abilities along with customer and industry knowledge An awareness of changes in trends, policies, and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships Hours 45 Job Posting Closing Date: 03/01/2026

Responsibilities

As a Customer Service & Operations Credit Analyst, you will process, authorize, and investigate transactions to meet key performance indicators and service level agreements. You will also identify opportunities to enhance processes for a better customer and business experience.