Customer Service Operations Specialist at Kimberton Whole Foods, Inc.

East Pikeland Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

65000.0

Posted On

08 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Retail Operations, Team Development, Training, Performance Coaching, POS Systems, Operational Workflows, Customer Experience, Leadership, Flexibility, Communication, Problem Solving, Mentoring, Collaboration, Continuous Improvement, Service Culture

Industry

Retail

Description

Description Kimberton Whole Foods is a family-owned and operated grocery store that has been providing the community with locally sourced, natural, and organic products for over thirty years with locations in Collegeville, Douglassville, Downingtown, Kimberton, Malvern, Wyomissing, and Ottsville. We are looking for a career-minded Customer Service Operations Specialist to support operations and lead our cashier teams across our seven locations. Schedule: Full-time, 40 hours per week. 8-hour shifts, 5 days per week. Availability: Flexible schedule between our operating hours of 8am-8:30pm. One weekend day is required per week. Age Requirement: Must be 18 years or older. Hourly Pay: $55,000-$65,000 per year Benefits: Full-time employees are eligible for the following benefits at Kimberton Whole Foods: Extensive Medical coverage, Vision Plan, Dental Plan, 25% off Store Discount, Employer paid Short Term Disability, Long Term Disability, Paid Life Insurance, & AD&D, EAP, PTO, and 401k with matching 3% after 1 year and 1,000 hours worked. What You’ll Do: Be the go-to expert for Customer Service operations across our seven KWF stores Train and mentor Customer Service Department Heads and cashier teams Step in to support store teams and fill shifts when needed Lead recurring team meetings and drive operational goals Collaborate with HR to ensure service training is active and effective Maintain POS systems, hot keys, and transaction accuracy Provide feedback to Category Managers on product and system issues Foster a culture of service, hustle, and continuous improvement Who You Are: A successful leader with experience in customer service and retail operations Skilled in team development, training, and performance coaching Comfortable navigating fast-paced environments and shifting priorities Tech-savvy with POS systems and operational workflows Passionate about creating a seamless customer experience Why KWF? Competitive pay and benefits Opportunities for growth and leadership A values-driven culture focused on service and excellence The chance to make a real impact across our stores Requirements REQUIREMENTS: Experience leading customer service teams in a fast paced, retail environment Willingness to travel between our seven locations to support operations in the stores Flexible availability, recognizes that workday hours may vary depending on operational needs PHYSICAL REQUIREMENTS Full Sense Range (vision, hearing and sense of smell) – The ability to read product labels, distinguish color and smell for quality control as well as the ability to communicate with vendors, contractors, customers, and co-workers. Lifting, Gripping and Carrying Objects – Up to 50-75 pounds frequently, including boxes, cans, tools and other products. Bending, Stooping, Squatting, Crouching and Kneeling – Stoop and maneuver to pick up items at varying levels. Walking - Short distances to bring items from miscellaneous areas. Standing - Prolonged standing. Work Environment - Movement based with the majority of time being in motion (walking/standing) rather than sedentary (sitting). Climate - Ability to work in cold environments (cooler, freezer, back stock area) and handle cold products for extended periods of time on a regular basis.

Responsibilities

The Customer Service Operations Specialist will support operations and lead cashier teams across seven locations. Responsibilities include training and mentoring department heads, maintaining POS systems, and fostering a culture of service and continuous improvement.