We are excited to offer a fantastic opportunity for a Permanent Customer Service Operator to join our dynamic Trafford team at our Tatton House Depot in Manchester, (M23 9LF). This role is a hybrid role with up to two days working from home.
This position offers a competitive salary and overtime.
In this role, you will support the Trafford account to deliver effective and efficient customer service, by resolving customer/councillor requests, queries & complaints. You will provide first line support to all operational teams, ensuring all responses adhere to a quality standard level of customer service.
This role offers you the unique opportunity to always provide excellent customer service and upholding Amey’s values.

• Manage customer queries, requests, and complaints from customers and local councillors.
• Process calls, emails, and web requests via Amey’s software, ensuring job ownership until completion.
• Escalate customer requests as needed and understand contract response times and Service Level Agreements.
• Monitor and jeopardy manage all potential customer impacting issues, highlighting any areas which may adversely impact customer perception.
• Perform general administrative tasks, including running reports.
• Provide training to new employees and assist in creating performance reports for the Customer Services Manager.