ABOUT US:

Instaloft is a leading provider of loft storage solutions, committed to delivering exceptional customer service and support. We are looking for a friendly and proactive Customer Service Operator to join our team and ensure a smooth, professional experience for our customers.

THE ROLE:

As a Customer Service Operator, you will be the first point of contact for our customers, handling inquiries, scheduling appointments, and providing outstanding service. This is a fantastic opportunity for someone with strong communication skills and a passion for customer care.

KEY RESPONSIBILITIES:

• Answering phone calls and responding to customer emails
• Booking and managing appointments efficiently
• Handling customer queries and providing accurate information
• Resolving issues or escalating them when necessary
• Maintaining up-to-date records of customer interactions
• Supporting other administrative tasks as needed