Customer Service Operator at Knauf Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

34.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration, Customer service, Microsoft Office, SAP, Data entry, Email management, Picking and packing, Inventory management, Warehouse operations, Forklift operation, Manual handling, Complaint resolution

Industry

Wholesale Building Materials

Description

About You Located in or near Chullora. Strong administration experience Prior experience in an administration or supervisor role Experience using Microsoft Office is essential Experience using SAP would be highly regarded Ability to work from the Chullora site full time – (Mon-Fri 6am-3pm) What you will need to join us Full and Unrestricted Australian working rights - We do not offer visa sponsorship Valid Police Check Valid forklift licence or willingness to obtain Ability and willingness to undertake manual handling Successful completion of pre-employment medical Why you will LOVE working at Knauf Australia! $32-$34 per hour + super + allowances 14 weeks Parental Leave (primary carer) Yearly Pay Review Access to discounts on Health Insurance, Gym Memberships, Qantas lounge, Novated leasing and trade discounts Career Development and Training opportunities Free onsite parking About the Role As a Customer Service Operator you will report to the Trade Store Manager, where you will be responsible for undertaking all administration tasks and direct customer service both over the phone, via E-mail and face to face Some tasks as part of this role include: Dealing with Customers face-to-face, via email & over the phone Administration duties including data entry and email management Picking & Packing customer orders Record and report any customer complaints to the Trade Stores Manager regarding product and / or service via Knauf's complaint and customer procedures Assist with stock take / inventory counts process to ensure accurate inventory records are maintained General warehouse duties & housekeeping when required About Us Knauf is one of the world’s leading manufacturers of modern insulation materials, gypsum wallboard systems, plasters and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools. With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide. The Knauf Group is without doubt one of the big players on the market – in Europe, the USA, South America, Asia, Africa, and Australia. Next Steps If you would like to be considered for the position, please click "apply” and Shortlisted applicants will be contacted by a member of our talent team. Please note, applicants must have entitlements to work in Australia. As part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants We are committed to celebrating diversity and creating an inclusive environment. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Please let our team know if we can adjust our recruitment process to support your accessibility needs.

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Responsibilities

The Customer Service Operator is responsible for managing administrative tasks, data entry, and providing direct customer service via phone, email, and in-person. Additionally, the role involves warehouse duties such as picking and packing orders, inventory counts, and handling customer complaints.