ABOUT US

Artisanal Holdings, better known through our iconic brands Noisette Bakery and Brasserie Bread, is Australia’s largest supplier of freshly baked artisanal bread and pastries. We proudly serve premium cafes, restaurants, and catering groups across the country.
With over 750 team members nationally, our artisanal bakeries in Melbourne, Sydney, and Brisbane bake and deliver fresh 24/7. Now part of George Weston Foods (GWF), we are backed by one of the largest food manufacturers in Australia and New Zealand.

ABOUT YOU

We’re looking for someone who is organised, energetic, and service-driven. You’ll bring:

• Strong verbal and written communication skills.
• Proven ability to multitask and perform under pressure.
• High attention to detail and accurate data entry skills.
• Problem-solving mindset within structured processes.
• Resilience, professionalism, and a positive attitude.
• Ability to work effectively within a collaborative team.
• Weekend availability is required as part of a rotating roster.

THE ROLE

Reporting to the Customer Service Manager, you’ll be part of a dynamic, multi-disciplinary team that manages customer inquiries, processes orders, and ensures seamless order fulfillment. Your role will be crucial in delivering exceptional customer experiences, maintaining accurate data entry, and supporting business operations through efficient communication and problem-solving.
This is a fast-paced and rewarding role with clear structure and opportunity to grow. Weekend availability is mandatory, and following your initial training period, you will be placed on a rotating 7-day roster, typically working 5 days per week including alternating weekends.
If you’re customer-focused and thrive in a busy environment, we’d love to hear from you!

KEY RESPONSIBILITIES

• Manage high-volume inbound calls, emails, and online orders.
• Accurately process customer orders, invoices, and payments.
• Maintain up-to-date customer records and order details in internal systems.
• Respond to customer inquiries and resolve complaints professionally and promptly.
• Liaise with production, logistics, and accounts to ensure on-time delivery.
• Monitor stock levels and communicate availability or substitutions to customers.
• Work every alternate weekend as per the roster.
• Follow HACCP and food safety guidelines.
• Support with general office administration as required.