ABOUT US

Statements Tile & Stone is a small business in Tukwila, WA. Our goal is to provide a collection of products that inspire great design. From the beginning, we have based our success on putting together the best team in the industry. As a wholesale importer and distributor, we maintain local inventory to offer short lead times and also offer special order items that are worth the wait. We supply to dealers throughout the Pacific Northwest and to the A&D community internationally..
Job Overview:
We are seeking a highly skilled Customer Support Specialist to join our team. The successful candidate will be responsible for providing exceptional order processing assistance to our customers via phone, email, and in-person. The role requires a strong data entry background, excellent communication skills, and the ability to work in a fast-paced call center environment. The ideal candidate will be fluent in English, and have experience in customer service.
Responsibilities:
- Work closely with the sales team to understand customer needs and provide personalized product recommendations
- Take inbound calls to process customer requests and engage with potential clients
- Maintain a professional demeanor and provide outstanding client services through phone etiquette and email correspondence
- Stay up-to-date with new products and technologies, and contribute to the development of knowledge bases and technical documentation
- Collaborate with the sales team to resolve issues and improve overall customer satisfaction
Qualifications:
- 1+ years of experience in a order desk, call center, customer service environment
- Fluency in English, with the ability to communicate effectively in writing.
- Strong problem-solving skills
- Proficiency in Microsoft Office 365 and ability to learn new software quickly
- Excellent phone etiquette and customer service skills
- Ability to work in a dynamic and fast-paced environment
- Strong organizational skills and attention to detail
Job Type: Full-time
Pay: $48,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Phone etiquette: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

License/Certification:

• Driver’s License (Preferred)

Ability to Commute:

• Tukwila, WA 98188 (Required)

Ability to Relocate:

• Tukwila, WA 98188: Relocate before starting work (Required)

Work Location: In perso

Please refer the Job description for details