JOB OVERVIEW

Company is a leading supplier of Roofing Materials . We are seeking a dedicated and enthusiastic Customer Service Desk Associate to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be essential in ensuring customer satisfaction. The ideal candidate will possess strong data entry skills.

REQUIREMENTS

• Proven experience in a customer service role, demonstrating strong communication skills.
• Proficiency in data entry with attention to detail.
• Strong analysis skills with the ability to assess situations and provide appropriate solutions.
• Familiarity with sales techniques and upselling strategies is a plus.
• Excellent phone etiquette and interpersonal skills to engage effectively with customers.
• Ability to work in a fast-paced environment while managing multiple tasks efficiently. Join our team as a Customer Service Desk Associate where your contributions will make a significant impact on our customers’ experiences!
  Company is looking for someone that would be a LONG TERM FIT ! Must be reliable .
  Job Type: Full-time
  Pay: $44,500.00-$46,000.00 per year

Licence/Certification:

• G2/G License (preferred)

Work Location: In perso

• Provide outstanding customer service by addressing inquiries via phone, email, and in-person interactions.
• Perform accurate data entry to maintain customer records and transaction details.
• Utilize analysis skills to resolve customer issues efficiently and effectively.
• Engage in upselling techniques to promote additional products or services that meet customer needs.
• Maintain a professional demeanor while demonstrating excellent phone etiquette during all communications.
• Collaborate with team members to ensure a seamless customer experience.
• Assist with training new staff on customer service protocols and best practices.
• Processing invoices.