Customer Service/Order Entry Assistant at HBM Holdings

South Bend, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Electronic Data Interface, ISO 9001, Word Processing, Spreadsheets, Internet, Visual Manufacturing, Oral Communication, Written Communication, Business Communication, Order Entry, Scheduling, Material Flow, Production Coordination

Industry

Industrial Machinery Manufacturing

Description

Company Overview: Schafer Industries is a premier supplier of off-highway axles and differentiated precision gearing solutions. Established in 1934, Schafer Industries has locations in South Bend, IN, Roscoe, IL, Fredericktown, OH and Blacklick, OH. Schafer Industries is one of the few manufacturers of integrated axle solutions in the off-highway electric vehicle market. Schafer serves customers in a variety of end markets including off-highway vehicles, recreational vehicles, aerospace, defense, oil & gas, material handling, powertrain, electric mobility, heavy duty trucking, agriculture, and construction. Our mission is to leverage world class capabilities to deliver superior products and services to maximize the value for our customers, employees, shareholders, and communities. Why Work at Schafer Industries? * We are a growth-oriented company with a diversified customer base. * We are committed to a culture of safety and continuous improvement. * You will enjoy a collaborative work environment where your talents and opinions matter. * We provide training as well as opportunities to work on projects in support of your career development. * You will quickly see your impact when working with the team. * We live our values of Safety, Integrity, Responsibility to Others, Customer Focus, Continuous Improvement and Accountability in all that we do. * We have competitive pay and benefits to include 401(k) match and tuition reimbursement. Job Summary: The Customer Service /Order Entry Assistant is responsible for assisting the Customer Service and Material Flow team to ensure that customer needs are met and that products are delivered to the customer’s expectations and satisfaction. Essential Functions: 1.Effectively processes customer orders by: * Accurately entering and updating customer delivery schedules into the computer and producing appropriate paperwork for distribution to customers through electronic file confirmations. 2. Flows information in support of the customer by: * Working within production and scheduling team to meet customer needs while maintaining overall profitability and efficiency. * Conferring with Production, Shipping, or common carrier personnel to expedite or trace missing or delayed shipments. * Facilitating communication of customer needs to Production. * Scanning and filing tracking information from packing lists. 3. Effectively coordinates and maintains the administrative needs of the company in support of the customers’ needs by: * Entering new schedules and/or changes into Visual. * Maintaining electronic files. 4. Contributes to the overall effectiveness of the company by: * Channeling problems and/or complaints to appropriate person for resolution. * Supporting all Schafer Gear Works, Inc. policies and procedures. * Reporting to Supervisor when assignments cannot be completed. * Performing other job-related duties as required. Knowledge, Skills, Abilities 1. Two-Three years of customer relations experience. 2. Knowledge of and use of Electronic Data Interface. 3. General knowledge of ISO 9001 requirements. 4. Advanced computer skills in word processing, spreadsheets, Internet, and Visual Manufacturing. 5. Oral, written, and business communication skills. 6. Must be able to communicate in English. Working Conditions: 1. Primarily manufacturing office working environment. 2. Secondarily Air conditioned/heated manufacturing facility with possible exposure to noise; dust; fumes; physical, chemical, and biohazards; solvents, oils, and detergents.

Responsibilities

The assistant is responsible for accurately processing customer orders by entering and updating delivery schedules into the computer system and generating necessary paperwork. This role also involves coordinating information flow between the customer, production, and scheduling teams to meet customer needs while maintaining profitability and efficiency.