Customer Service/Order Fulfilment (Luxury Fashion Brand) at IRECRUITERS AFRICA

, Osun State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

250000.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Fulfillment, Visual Merchandising, Logistics Coordination, Interpersonal Communication, Time Management, Multitasking, ERP Systems, Data Analysis, Microsoft Office, Inventory Management, Quality Control, Retail Presentation, Written Communication, Organizational Skills, Attention To Detail

Industry

Staffing and Recruiting

Description

Location: Ikoyi, Lagos Job Type: Full Time Our client is an iconic Nigerian Fashion Design brand specializing in premium African apparel for the global elite class. The company is looking to hire a Customer Service/Order Fulfilment Associate who will be responsible for supporting the day-to-day customer experience functions of the business by engaging with physical and virtual clients, processing and confirming orders, supporting logistics, and assisting with visual merchandising. Key Responsibilities: Customer Service Support: § Serve as the first point of contact for customers in-store, online, and across digital communication channels § Respond promptly and professionally to inquiries, complaints, and feedback from clients § Provide accurate information on products, pricing, availability, sizing, and order status § Follow up on communication, brand representation, updates, delays, order discrepancies, and customer concerns § Perform any other duties assigned by management in support of operations and customer experience Order Fulfillment: § Assist customers with placing orders, processing payments, and confirming purchase details § Process customer orders, ensuring accuracy and timeliness in delivery § Track/ Monitor orders and coordinate with production, warehouse, and logistics to ensure timely fulfillment and delivery § Support quality control checks to ensure garments meet brand specifications before dispatch Visual Merchandising: § Assist in maintaining attractive product displays and supporting visual merchandising standards across the showroom or retail space § Maintain accurate stock levels of Ready-to-Wear (RTW) items Logistical Support: § Receive and inspect incoming client fabrics, coordinate shipments, and manage deliveries with third-party logistics partners. Ensure all packaging meets brand standards Reporting & Analysis: § Maintain proper records of customer interactions, orders, and service issues § Generate daily, weekly, and monthly reports on inventory, order status, and operational performance Requirements Required Skills and Competencies: § Excellent verbal and written communication skills § Strong interpersonal and customer service skills § Good organizational ability and attention to detail § Strong time management skills § Ability to multitask and work under pressure § Attention to detail and commitment to accuracy § Basic knowledge of order processing, logistics coordination, and retail presentation § Experience with ERP Systems, data analysis tools, Microsoft Office, and inventory/order management systems Qualifications & Experience: § OND, HND, or Bachelor’s degree in any relevant field § 1–3 years of experience in customer service, fashion retail, sales support, logistics coordination, or related functions is an advantage § Experience in a fashion environment is desirable § Proficiency in Microsoft Office tools, ERP Systems, data analysis tools, and digital communication is an added advantage Benefits Compensation: Pay is N200k to N250k monthly (Slightly negotiable) + Other benefits

Responsibilities

The associate will manage the end-to-end customer experience by handling inquiries across digital and physical channels and processing orders. They are also responsible for coordinating logistics, performing quality checks, and maintaining visual merchandising standards in the showroom.