Customer Service / Order Management Specialist (French Speaker) at Celanese

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, SAP, Problem Solving, Billing Coordination, Data Analysis, Communication, Relationship Building, Continuous Improvement, Training, Complaint Handling, Sales Support, Pricing Administration, Troubleshooting, Project Coordination, Process Documentation

Industry

Chemical Manufacturing

Description

Overview Position Summary: A Customer Service / Order Management Specialist is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling. First point of support for the users. Responsibilities YOU will be involved in the following tasks: Ensure perfect order fulfillment of orders and resolve issues as required Work closely with sales management for billing adjustments. Key transactional contact for customers and/or service providers. Maintain key internal relationships, sales, supply chain planning, shippoints, product management, credit, financial shared services, and procurement. Update customer master information in SAP Perform the diversified customer pricing applications in SAP. Process billing related adjustments (e.g. returns, credit/debits) Document and follow up of internal and external complaints Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up. First line of support for users Represents a specific function/ process team Is able to communicate effectively with IT, users and management Perform testing (projects/system changes) Captures ideas for continuous process improvement SAP expert –continously develops him/herself to stay expert in SAP Participate and co-ordinate department related projects First line of contact for OPEX department in case of technical question Hold SAP process trainings for new hires in the EMEA CS organization Hold refresher and development trainings for members of the EMEA SC Org Qualifications What YOU will bring to the team: Fluent English and French Deep knowledge of SAP transactions and functionality is an advantage Understands and adheres to the procedures at high level, works on proposing changes Can easily build relationships Is able to communicate effectively with other Departments’, understands their process flows and the interactions with them Analyzing mindset College/university degree Troubleshooting/problem solving skills In exchange we offer YOU the following benefits Cafeteria and Private Health Care Insurance Flexible working arrangements and home office possibilities Structured onboarding support Diverse career paths (people management, subject matter expert) Development opportunities (free language courses, online learning courses) Company events, CSR activities and possibility to join social groups About Celanese Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,300 employees worldwide and had 2022 net sales of $9.7 billion. About CBS CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese For more information, visit https//www.celanese.com/

Responsibilities

The Customer Service / Order Management Specialist ensures perfect order fulfillment and resolves issues within the order to cash process. They serve as the first point of support for users and maintain key internal relationships.