Location : Loganholme, QLD
Type: Full-time, 12-month fixed term contract
Wesco Anixter are seeking a detail-driven Customer Service Representative , specialising in order processing. This role will support our nationwide sales branches and is ideal for someone who takes pride in delivering exceptional customer service.

REQUIREMENTS

We value precision, adaptability, and a customer-first mindset. Distribution experience is helpful, but not essential.

• 2-4 years in sales support, administration, customer service, or order management
• Strong wirtten communication and data-entry accuracy
• Ability to manage multiple systems and priorities under pressure
• High attention to detail with a results-driven approach
• Excellent time management and process discipline
• Quick learner with aptitude for new software

You’ll be responsible for accurate and efficient order entry, navigating across multiple platforms including Outlook, Pronto (ERP), and Zoho Desk (ticketing system). Your ability to manage different processes, contact points and systems will be the key to your success.

• Manage multiple sales inboxes
• Process customer orders from emailed PO’s and online web submissions
• Validate product codes, quantities, and pricing
• Service customers via email to assist regarding pricing discrepancies, delivery address and stock availability
• Collaborate between accounts, operations, and purchasing to ensure efficient order fulfilment
• Escalate and resolve order-related complaints professionally
• Provide admin and service support to the sales team