Do you have a passion for helping others? Join our mission to support customers on their parenting journey! We are looking for an experienced and empathetic Customer Service Advisor to join our dynamic team, providing expert advice and support on behalf of Tommee Tippee. If you’re eager to help our customers navigate the ups and downs of parenthood with care and expertise, this role is perfect for you!
Please note, this role is a fixed term contract until 31/12/2025.

WHO ARE VENTRICA?

At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.

• Being there for our customers, offering support and guidance when they need a helping hand during their parenting journey.
• Acting as a brand ambassador for Tommee Tippee, upholding their core values.
• Ensuring the customer is at the heart of every conversation, whether it’s over the phone, social media, web chat, or email, leaving them with a positive impression of you, Tommee Tippee, and Ventrica.
• Providing sales through service, assisting customers with order processing and recommending the right products for their needs.