This position requires full professional fluency in both Portuguese and English. Please read the full job description in English below. A Portuguese translation follows for clarity. Applications submitted in English only will be reviewed. Candidates must be able to speak and write fluently in both English and Portuguese. If you are also fluent in a third language, that is a plus!
Location: Remote/Hybrid (Ontario-based; preference for Toronto)

DESCRIPTION:

Bond is expanding and is seeking motivated individuals to support our growth. This is a unique opportunity for you to join us and be part of a highly professional and innovative security team. This role is multifaceted and requires the candidate to develop a strong understanding of our app and personal security services. In this role, candidates will support our members throughout their Bond member experience and assist them with any potential safety situations. In addition, candidates will:

• Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
• Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully
• Provide a valuable and meaningful experience for our members by being attentive to their needs
• Exercise good judgment to ensure the utmost quality and ultimately high satisfaction by our customers and clients.
• Document, process, record and report information in verbal, written and electronic form, either in real-time or post-incident. Note that employees will be exposed to sensitive data and must comply with all data privacy policies.

• Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
• Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully
• Provide a valuable and meaningful experience for our members by being attentive to their needs
• Exercise good judgment to ensure the utmost quality and ultimately high satisfaction by our customers and clients.
• Document, process, record and report information in verbal, written and electronic form, either in real-time or post-incident. Note that employees will be exposed to sensitive data and must comply with all data privacy policies