Customer Service PIC (Person in Charge) at Three Bears Alaska Inc

Tok, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

20.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervision, Coordination, Training, Cashiering, Problem Solving, Communication, Mathematics, Computer Skills, Safety Procedures, Productivity, Team Management, Customer Assistance, Supply Ordering, Equipment Maintenance, Performance Observation

Industry

Retail

Description

Role Description Customer Service PICs oversee team members, coordinate activities and uphold standards for the Front-End department. This role includes ensuring a high level of productivity and customer service and supervising front end members. Required Skills/Abilities: * Greets customers, answers questions, thanks customers and provides prompt and courteous service. * Determines correct number of registers needed to accommodate customers and maintain productivity. * Coordinates team member breaks, lunches, and side tasks. * Coordinates with other departments for help or assistance as needed. * Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags and corrects problems to enable smooth flow of customers through the lines. * Observes employee performance and paperwork to determine that proper department procedures are followed. * Provides training, encouragement, advice and feedback to cashiers. * Performs cashiering, boxing, and other front-end duties as necessary, upholding safety and security procedures. * Assists customers with questions and problems regarding merchandise, payment, or service to provide prompt and courteous customer service. * Makes supply orders, arranges for equipment maintenance and repair, tracks employee errors, and oversees customer service desk. * Assures return and exchange procedures are followed. * Assists in training of new cashiers. * Operate manual pallet jack, wheeled carts, trash compactor, cardboard baler, product marking gun, shrink wrap machine, wrench, screwdriver, pliers, box knife. * Performs other functions as necessary or assigned. Experience/Education: * A High School Diploma or GED is preferred. * Supervisory Experience Preferred. * Customer service, math, computer skills preferred. Company Description Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience. Benefits: * Health insurance * Dental insurance * Vision insurance * Colonial Life Elective Benefits * 401(k) * Paid time off * Holiday Pay Pay Range: Starting at $20.00/hr. (DOE) Schedule: * Full-time * Evening, Weekends and Holidays are required. Office Location and Travel: * LOCATION: In person * Reliably commute or planning to relocate before starting work (Required) Working Environment Work is performed in a store setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment. Continuously standing, walking, reaching at/below shoulders, frequently lift/carry up to 10 pounds below waist, up to 50 pounds at waist/chest and occasional lifting of up to 20 pounds above shoulders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Responsibilities

Customer Service PICs oversee team members and coordinate activities for the Front-End department while ensuring high productivity and customer service. They also supervise front-end members and assist with various cashiering and customer service tasks.