Canduct Industries, a leading manufacturer of electrical insulation products used in transformers, is growing its U.S. operations in Boardman, Ohio. We’re currently seeking a Customer Service & Resource Planning Manager to join our team. This key leadership role is responsible for overseeing customer service, inventory management, and capacity planning at our Boardman facility, while ensuring strong coordination with our Canadian headquarters in London, Ontario.

ACCOUNTABILITIES:

• Lead, coach, and manage the daily workload of customer service, resource planning, procurement, and inventory management staff.
• Coordinate closely with cross-functional Stakeholders to align demand, capacity, and material availability.
• Develop and maintain accurate sales forecasts and contribute to annual sales, business planning, and budgeting.
• Monitor, analyze, and report on key KPIs related to customer satisfaction, inventory turns, capacity utilization, and delivery reliability.
• Drive continuous improvement initiatives to enhance operational efficiency and customer experience.

QUALIFICATIONS & SKILLS:

• College diploma or university degree in Business Administration, Engineering, Operations Management, or a related field
• 5–10 years of experience in a customer service / planning / inventory management leadership role in a manufacturing environment, preferably mid-to-high volume
• Demonstrated experience in leading cross-functional teams and process improvement projects
• Strong organizational skills and attention to detail; ability to prioritize effectively in a dynamic environment.
• Excellent verbal and written communication and interpersonal skills
• Strategic thinker and proactive problem solver with a continuous improvement mindset.
• Proficiency with ERP systems (e.g., Visual by Infor or similar professional systems); experience with multi-level bills of material
• Solid understanding of inventory management principles, capacity planning tools (MS Project or equivalent), and standard manufacturing workflows
• High level of proficiency in MS Office applications (Excel, Word, PowerPoint)

• Manage and develop the Customer Service and Resource Planning teams, ensuring initiative-taking and responsive support to customer needs.
• Develop, implement, and maintain production planning processes to balance demand and available resources effectively.
• Oversee inventory management to ensure optimal stock levels, accuracy, and alignment with demand forecasts and production plans.
• Support procurement activities to ensure timely availability of raw materials and components.
• Facilitate internal design and drawing reviews for new or modified products.
• Manage onboarding and transition of new customers and projects into production.
• Ensure compliance with company policies, operational standards, and health and safety regulations.
• Lead initiatives to continuously improve customer service processes, capacity planning accuracy, and inventory control.
• Monitor staff performance and conduct regular performance reviews.