Customer Service at Prairie Farms Dairy, Inc.

Brentwood, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Accounting, Excel, Attention to Detail, Communication, Organizational Skills, Multi-tasking, Professionalism, Adaptability, AS400, SAP, Data Entry, Logistics, Inventory Reconciliation, Sales Reporting, EDI

Industry

Dairy Product Manufacturing

Description

Job Title: Customer Service Representative Department: Office Reports to: Internal Processes Auditor General Purpose: To be responsible for working with the Distribution Department, Sales Department and internal/external customers to ensure integrity and reliability of General Ledger balances and other accounting, inventory reconciliation and financial reporting information. Positions Responsibilities: * Utilizes computerized accounting software programs (MS; Excel, Word, AS400 and PCS (warehouse management system) to perform duties and responsibilities * Processes customer orders; EDI, RCO and Email * Confirms orders, issue credits and invoices to ensure accurate finished goods inventory balance * Close daily, weekly and monthly sales, run sales and inventory reports * Communications with Distribution Department, Sales Department and the customer of out-of- stocks, order changes and delayed deliveries * Coordinates with Distribution on logistics to finalize delivery dates * Interact with customers and relay customer concerns to the Sales department * Maintain customer management and account maintenance in AS400 and PCS * Works with Corporate EDI Department to set up new EDI customers * Maintains items set up, customer price decks and promotional allowances * Input current prices for customers on a formula price program monthly * Closes monthly sales and account receivables * Reconcile monthly inventory with the Distribution Department * Captures EOM reports to be shared on the share drive * Distribute various sales reports and EOM reports to the Sales Department and Corporate Office * Organizes and maintains retention files for required period Essential Skills and experience: High School Diploma with some college accounting courses preferred 3+ years’ experience in customer service with computer applications experience preferred Maintain working knowledge of Excel and other applications as needed for data entry Skilled in performing work requiring attention to detail Ability to communicate effectively by phone and email Knowledge of basic accounting processes and procedures Excellent organizational skills, strong work ethic and detail oriented Ability to multi-task & coordinate multiple projects Deadline conscious with strong drive, initiative and the ability to work well in time-sensitive situations Possess high degree of professionalism, adaptability and customer service skills Ability to work with others and communicate with multiple departments and all levels of management Strong AS400 Knowledge (Not required but prefer) Knowledge of SAP is preferred but not required Nonessential Skills: It is important to be a strong self-motivator and self-starter Work Environment: Open Cubicle Office Space. Small office staff are engaged to support many active continuous improvement projects within the facility Physical Demands: Office environment some time spent on Production Floor or Facility Training Center, Ability to work weekends to meet reporting or project deadlines General Sign-off: The employee is expected to adhere to all company policies and procedures. Prairie Farms Dairy, Inc Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Responsibilities

The Customer Service Representative is responsible for ensuring the integrity and reliability of General Ledger balances and financial reporting information by collaborating with various departments and customers. Key tasks include processing customer orders, confirming orders, and maintaining customer management systems.