Our client, a non profit in New Brunswick, is looking for a Temporary Customer Service representative for approximately 6 months.
The Customer Service Representative provides support, service and guidance to those contacting the organization on a wide variety of matters, including membership, educational requirements, program registrations, order processing, and more. The ability to multi-task, as well as an excellent phone manner and writing skills are essential to success in this position. The best candidates will be organized problem-solvers who are computer literate and have previous experience with database management, queries and data entry. Customer Service Representatives also assist with administrative work as needed.

Qualifications and Required Skills:

• Associates degree or higher (a plus or preferred) or equivalent customer service experience
• Non-profit experience a plus
• Proficient in Microsoft Office and Google Suite
• Experience with association management software platforms (preferred

• Register customers/members for seminars/on-demands/book orders/cd packages/meetings and events over phone, email, mail and fax;
• Process scholarship and comp registration requests;
• Handle On-Demand backorders from a spreadsheet log;
• Process payments;
• Take ownership of customers issues and follow problems through to resolution, including but not limited to troubleshooting login and registration issues, updating contact information;
• Merge duplicate account and keeping clean data;
• Keep accurate records and document customer service actions and discussions within association management software;
• Run reports from association management software to identifying those who are signed up for seminars and update them on any changes/cancellations
• Refund and transfer registrants between seminars.
• Support special projects as needed, including database cleanup.
• Support organization’s outbound calling membership recruitment and retention campaigns.

Qualifications and Required Skills:

• Associates degree or higher (a plus or preferred) or equivalent customer service experience
• Non-profit experience a plus
• Proficient in Microsoft Office and Google Suite
• Experience with association management software platforms (preferred)

Premier Personnel Group, Inc. is one of New Jersey’s most respected agencies in providing permanent and temporary personnel. With our guiding principle– INTEGRITY –always in the forefront, we offer our clients a timely solution to their immediate employment needs. For a listing of some of our current job openings, visit our website at www.premierpersonnelgroup.com.
Job Types: Full-time, Temporary
Pay: $20.00 - $23.00 per hour
Expected hours: 35 per week

Shift:

• 8 hour shift
• Day shift

Work Location: In perso