Customer Service & Print Production Associate at DuncanParnell

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Print Production, Billing, Office 365, ERP Systems, Scanning, Binding, Laminating, Inventory Management, Shipping and Receiving, Attention to Detail, Resourcefulness

Industry

Construction

Description

Description The Customer Service/Print Production Associate is responsible for day-to-day functions of the branch. This includes, but is not limited to customer interface, billing, maintaining retail showroom, printing and binding construction documents/specs, shipping and receiving packages. Duties & Responsibilities Greet customers that come in the store and take care of their needs with upbeat attitude Answer phone and emails in a courteous, timely manner Use the computer to print and scan large and small format construction documents, finishing as needed, with specific customer instructions and details. Output of small color graphic renderings, posters, prints and mounts Bill completed jobs in the ERP system (P21); notify customers when their work is ready for pickup Restock production area and showroom as needed. Maintain a clean environment for customers and employees Perform monthly inventory counts Assist with Shipping and Receiving department duties Large/ small format laminating Monitor email for incoming orders, uploads, and company information Scan, rename, and email files Print, bind, and assemble spec books Monitor department supplies and notifies management when orders are needed Prepare bid room posts, addenda, and related construction technology materials Maintain the online bid room and ensure files are accurate and accessible Perform additional duties as assigned by management Travel to other local branches to cover 2-5 times a month as needed Requirements Required Skills & Abilities Computer skills including Office 365 and ERP systems Must have a positive and helpful attitude Willingness to learn and attention to detail Independent worker with ability to be resourceful Working intentionally without guidance after training Prospecting new customers for business Must be dependable and arrive at work on time Ability to lift a minimum of 50 lbs. Education & Experience High School graduate or equivalent Experience in print production a plus Basic understanding of construction documents and processes is a plus Benefits Medical, dental, vision, life, and long-term disability insurance available Medical and dependent care FSA or HSA 401(k) Retirement Plan PTO and Holidays Paid Parental Leave The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

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Responsibilities

Manage day-to-day branch functions including customer interface, billing, and retail showroom maintenance. Execute print production tasks such as printing, scanning, binding, and assembling construction documents.