Customer Service - Printing at Imprimus Labels and Packaging

Mogadore, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Data Entry, Word, Excel, Email, Customer Service, Graphic Arts, Problem Solving, Relationship Building, Inventory Management, Order Processing, Sales Support, Production Coordination, Attention to Detail, Time Management

Industry

Printing Services

Description

Description Imprimus Labels and Packaging is a friendly organization with multiple facilities that offer the most comprehensive product labels, flexible packaging, and shrink-sleeved printing. With plant locations in California, Ohio, and Texas, we produce top-quality products for the demanding requirements of the cosmetics, personal health care, beverage, food, and dietary supplements markets. Our Core Values play a meaningful role in our employees' lives. ESSENTIAL DUTIES AND RESPONSIBILITIES Be a "Customer Experience Owner." Strive to deliver excellent service and build customer loyalty through consistent, effective customer communication, sales & production. Serve as the primary representative for assigned customers. Strengthen customer loyalty by building positive relationships & competently handling day-to-day requests. Exemplify a customer-focused, responsive, professional image by adhering to service-level standards. Be the conduit for all information required from customers/sales to expedite orders, including estimates, artwork/proofs, samples, tooling, purchase order modifications, and customer specification sheets. Secure customer acknowledgment of pricing and miscellaneous charges. Understand the basics of plant/equipment capabilities & limitations (tooling, presses, materials, and applications) to determine the pertinent information & lead time required to produce a quality product; manage customer/sales expectations accordingly. Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels & ensure shipments are released as planned. Work with the Team Leader to implement critical initiatives and assist with individual projects/tasks, including press proofs, new business setup, account/workload transitions, backing up other CSRs, processing complaints, and resolving open payment issues. Assist the team with any RMAs and claims SPECIFIC SKILLS: Strong interpersonal & communication skills, both written & verbal Proficiency with data entry, Word, Excel & email Ability to learn new computer programs and complex procedures in a highly customized, dynamic, multi-tasking work environment Knowledge of Graphic Arts (Pre-press) desired EXPERIENCE AND EDUCATION: A high school diploma or equivalent is required. Five years in Customer Service, preferably in the label printing industry. Label Traxx experience is a big plus. BENEFITS: Benefits start on the first of the month after hire Free $100,000 Life Insurance and Long Term Disability United Healthcare Medical Plans Employer-provided HRA Contributions for Medical 401 (k) with company match available after 90 days Short Term Disability, Flexible & Dependant Spending Accounts, Accident & Critical Illness Insurance Employee Assistance Program (EAP) Paid Time Off and Holiday Pay PHYSICAL DEMANDS: The physical demands described here must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. EQUAL OPPORTUNITY EMPLOYER: We make employment decisions based on merit and other legitimate business reasons. We want to have the best available people in every job. Therefore, we do not discriminate and do not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state or federal law.

Responsibilities

The Customer Service representative will serve as the primary contact for assigned customers, ensuring excellent service and building customer loyalty. They will manage customer requests, expedite orders, and maintain inventory programs while exemplifying a professional image.