Start Date
Immediate
Expiry Date
12 May, 25
Salary
0.0
Posted On
13 Feb, 25
Experience
0 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Confidentiality, Team Alignment, Query Resolution, Internal Customers, Customer Experience, Continuous Improvement, Oral Communication, Learning, Professional Communication, Service Orientation
Industry
Outsourcing/Offshoring
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service – Process Associate – Spanish – On Site Bucharest
The Associate/ Team Member serves as the primary liaison between our client and the customers, delivering timely and accurate operational support to them. This role is pivotal in enhancing the experience of the customers, requiring a strong track record in customer service. The Associate / Team Member addresses customer issues efficiently, collaborates with other stakeholders, and adheres to service level agreements for phone, chat, and/or email communications. Additionally, the role involves contributing to a positive team environment and driving process improvements.
Perform operational tasks within Customer Servicing area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.
Responsibilities
o Call handling
o Channel handling
o Customer enquiries
o Sales support
o New business
o Policy issuance
o Payment processing
o Policy amendments Refunds
o Renewals
o Cancellations
o Complaint handling
o Customer surveys (NPS)
o Sanctions screening
o Fraud management
o Resource demand planning
o Training
Important: This job may require working a 24/7 schedule with alternating shifts.
Qualifications
Minimum qualifications
Preferred qualifications
Knowledge of MS Office
What can we offer?
Attractive salary.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobProcess Associate
Primary LocationRomania-Bucharest
ScheduleFull-time
Education LevelAssociate’s Degree/College Diploma
Job PostingFeb 4, 2025, 6:24:53 PM
Unposting DateMar 7, 2025, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Tim