CANDIDATE VALUE PROPOSITION

• The successful candidate will have the opportunity to make a difference by being there for our members at a moment in their lives where it matters most.

CANDIDATE REQUIREMENTS/MUST HAVE SKILLS:

1) Bilingual – fully bilingual in French and English (read/write/speak in French/English)
2) Minimum 1 year of previous experience in Customer Service, previous administrative or customer service experience in an information center, retail environment, or service sector.
Hiring manager is open to candidates with more than 1 year/ will still be considered even if ’overqualified’
3) Tech Savvy - experience with Microsoft Suite (Teams, Outlook, etc.).
Ability to navigate between multiple applications confidently.

SOFT SKILLS

• Problem solving skills
• You excel in a fast-paced and ever-changing environment, staying calm and professional.
• You enjoy continuous learning. You seek to discover new applications, products, or services and stay updated through support documents.
• You have technical abilities as well as exceptional research skills, and meticulousness is always your priority.
  You can learn and use various administrative systems simultaneously.

NICE-TO-HAVE SKILLS:

1. Experience with SalesForce
2. Background in Group Benefits
3. Previous experience in a contact center, insurance, or group benefits

EDUCATION:

• High School Diploma
• No other schooling required, but University or College degree considered an asset
  Job Type: Fixed term contract
  Contract length: 6 months
  Pay: $19.47-$24.00 per hou

TYPICAL DAY IN ROLE

As a Customer Service Specialist, you will be responsible for managing all aspects of customer service and meeting clients’ needs, including answering calls and, at times, following up on group insurance plan files. Requests, which vary in complexity, come from internal or external clients.
Candidates must have excellent interpersonal, customer service, and communication skills.
- Being passionate about customer service and determined to do things right, you will ensure a high level of dedication and strive to meet clients’ needs by promptly providing accurate responses to those inquiring about the available products and services.
- Inbound Call Center – about 50 calls per day