CUSTOMER SERVICE REPRESENTATIVE FOR PET LOVERS!

Join a passionate team dedicated to improving the lives of pets and their owners! We’re looking for friendly and motivated individuals to deliver world-class customer service.

KEY QUALIFICATIONS:

• Passionate about pets or is a pet owner, with a genuine interest in helping pet owners.
• Fluent in English and possesses strong verbal communication skills, with the ability to clearly convey information and resolve issues effectively.
• Exceptional written communication skills, including strong spelling, grammar, and attention to detail.
• An upbeat and friendly demeanor with a passion for delivering excellent customer service.
• Availability to work flexible shifts between 6:00 AM - 2:00 AM, including evening shifts and weekends.
• Ability to excel in a fast-paced, growth-oriented environment.
• At least one year of experience in the customer service field.
• Minimum typing speed of 40 words per minute.
• Confident problem-solving skills with the ability to personalize solutions for each customer.
• Exhibits high levels of empathy and compassion, and can effectively de-escalate customers during high-pressure situations.
• Tech-savvy and proficient in navigating multiple applications simultaneously.
• Can confidently multitask and manage multiple customer interactions concurrently.
• Self-motivated and driven to exceed performance goals and KPIs.
• Must be 18 years of age or older and possess a secondary school education or equivalent.
• Ability to pass a background check with a valid government-issued ID.

TECHNICAL REQUIREMENTS:

• A minimum 19-inch monitor or a laptop with a secondary monitor.
• Noise-canceling headset.
• Webcam.
• Hard-wired connection.
• No Chromebooks allowed.
• Must be comfortable using monitoring software on your system.

OUR PURPOSE:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ

WHAT YOU WILL DO:

• Be part of a team on a mission to improve the lives of pets and their owners.
• Develop and maintain positive customer relationships to drive loyalty and retention through inbound and outbound communications.
• Provide world-class customer service via phone, live chat, and email, addressing inquiries related to platform navigation, technical support, billing and insurance, profile concierge services, and more.
• Keep accurate and up-to-date records of customer interactions and data.
• Manage member escalations with empathy and provide tailored solutions to ensure customer satisfaction.
• Collaborate with your team and other departments to maintain efficiency and deliver top-tier customer service.
• Work from home in a quiet space with your own equipment, including a computer system, hardwired internet connection, webcam, and wired headset.