Customer Service Professional I at UL Solutions External Career Site

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Communication, Problem Solving, Database Management, Billing Inquiries, Project Coordination, Multi-tasking, Teamwork, Data Entry, Customer Satisfaction, Service Requests, Reporting, Quality Improvement, Safety Science

Industry

Professional Services

Description

* Uses skills and knowledge to resolve complex customer relationship management issues that are escalated from all customer segments. * Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems promptly. * Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments. * Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments. * Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project. * Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system. * Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information. * Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project. * Actively participates in teams to continuously improve and drive quality into ULs service to the customer. * Proactively suggest improvements. * Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. * Performs other duties as required. A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. Imagine getting your hands on new technology before it hits the shelves. To dig deep and ﬁgure out exactly how it works. That’s what we do. We lift the lid and test the boundaries on a huge range of products, from health-monitoring smart watches monitoring to electric vehicles loaded with the latest software. We’re always looking for people who are passionate about innovation, embrace change and love new and exciting challenges. Join our team, inﬂuence emerging technology and forge a successful career at the center of safety science.

Responsibilities

The professional will resolve complex customer inquiries and manage relationships by coordinating projects and maintaining accurate data in the CRM system. They are also responsible for preparing client documentation, monitoring customer satisfaction, and contributing to service quality improvements.