Customer Service Professional II at UL Solutions

Shenzhen, Guangdong, China -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, CRM, Customer Service, Multi-tasking, Communication, Problem Solving, Project Coordination, Data Entry, Billing Inquiries, Report Assembly

Industry

Professional Services

Description

* Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems. * Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments. * Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments. * Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project. * Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system. * Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information. * Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project. * Actively participates in teams to continuously improve and drive quality into ULs service to the customer. * Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. * Performs other duties as required. A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.

Responsibilities

The role involves managing customer inquiries via phone and email to resolve problems and coordinate project openings. It also requires maintaining customer data in a CRM system and monitoring customer satisfaction through reviews.