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Customer Service Professional II at UL Solutions External Career Site
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Relationship Building, Problem Solving, Written Communication, Verbal Communication, Attention To Detail, Global Customer Interfacing, Case Management

Industry

Professional Services

Description
At UL Solutions, the Customer Service Professional II plays a vital role in delivering an exceptional customer experience. As the first point of contact, this position is responsible for handling a high volume of customer interactions—including phone calls, live chat sessions, and low-complexity cases—with professionalism, empathy, and efficiency. This role requires a strong understanding of UL Solutions’ organizational structure, services, and operations – often more so than in any other front-line role - to effectively address routine inquiries and provide accurate information. The Customer Service Professional II is expected to communicate clearly, resolve issues promptly, and contribute to customer satisfaction through consistent, high-quality support.
Responsibilities
Act as the first point of contact for customers via phone, live chat, and low-complexity cases. Provide accurate information and resolve routine inquiries to ensure high customer satisfaction.