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Customer Service Professional II at UL Solutions External Career Site

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Relationship Building, Attention To Detail, Empathy, Professionalism, High-volume Support

Industry

Professional Services

Description

At UL Solutions, the Customer Service Professional II plays a vital role in delivering an exceptional customer experience. As the first point of contact, this position is responsible for handling a high volume of customer interactions—including phone calls, live chat sessions, and low-complexity cases—with professionalism, empathy, and efficiency. This role requires a strong understanding of UL Solutions’ organizational structure, services, and operations – often more so than in any other front-line role - to effectively address routine inquiries and provide accurate information. The Customer Service Professional II is expected to communicate clearly, resolve issues promptly, and contribute to customer satisfaction through consistent, high-quality support.

Responsibilities

The Customer Service Professional II acts as the primary point of contact for handling high-volume customer interactions via phone and live chat. They are responsible for resolving routine inquiries and providing accurate information while maintaining high standards of professionalism and efficiency.