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Customer Service Professional II at UL Solutions External Career Site

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Contact Center Operations, Global Customer Interfacing, Problem Solving, Written Communication, Verbal Communication, Relationship Building, Attention To Detail, English Fluency

Industry

Professional Services

Description

At UL Solutions, the Customer Service Professional II plays a vital role in delivering an exceptional customer experience. As the first point of contact, this position is responsible for handling a high volume of customer interactions—including phone calls, live chat sessions, and low-complexity cases—with professionalism, empathy, and efficiency. This role requires a strong understanding of UL Solutions’ organizational structure, services, and operations – often more so than in any other front-line role - to effectively address routine inquiries and provide accurate information. The Customer Service Professional II is expected to communicate clearly, resolve issues promptly, and contribute to customer satisfaction through consistent, high-quality support.

Responsibilities

The role serves as the first point of contact for customers, handling high volumes of phone calls, live chats, and low-complexity cases. The professional is responsible for providing accurate information and resolving routine inquiries to ensure high customer satisfaction.