Customer Service & Provisioning Support
Location: Worthing Town Centre
Contract: Full-Time, Permanent
Are you passionate about delivering excellent customer service and ready to join a growing telecoms provider? We’re looking for a motivated and proactive Customer Service & Provisioning Support team member to join our busy operations team.
The Role
You’ll be supporting the team in delivering first-class customer service and provisioning support. This is a varied role where no two days are the same, from resolving queries to provisioning telecoms services and retaining clients.

Key Responsibilities:

• Deliver exceptional customer service with a professional telephone manner.
• Maintain and develop client accounts, identifying growth opportunities.
• Advise customers on solutions to meet their needs and grow their business.
• Handle day-to-day issues, cancellations, and complaints efficiently.
• Upsell Overline products and services.
• Diagnose and resolve first-line faults.
• Provide remote (Teams) training for customers on their phone systems.
• Process orders for licences, CPS, WLR, Data, Number Porting, Number Management, and SIP Services.
• Ensure SLA compliance and escalate issues when required.
• Manage and resolve tickets within agreed timeframes.
• Support with special projects and proactive customer retention.

About You

• Previous experience in a similar role (telecoms background desirable but not essential).
• Strong, assertive, and able to take ownership of tasks.
• Excellent communication and interpersonal skills.
• Ability to work across teams and build strong relationships.
• Naturally customer-focused with a flair for problem-solving.
• Highly organised with excellent attention to detail.
• Confident IT user with proficiency in MS Office (experience with Autotask a plus).
• Able to prioritise tasks and thrive in a fast-paced environment.

What We Offer

• Competitive salary with opportunities for career growth.
• 33 days holiday (including bank holidays).
• Pension scheme.
• Free tea, coffee, fruit, plus Beer Fridays and regular social events.

Apply Now
If you’re ready to bring your customer service skills to a fast-growing telecoms provider and play a key role in our operations team, we’d love to hear from you!
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year

Benefits:

• Casual dress
• Company pension
• Transport links

Ability to commute/relocate:

• Worthing BN11 1HJ: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Work Location: In person
Application deadline: 12/09/2025
Reference ID: ServiceDel0

• Deliver exceptional customer service with a professional telephone manner.
• Maintain and develop client accounts, identifying growth opportunities.
• Advise customers on solutions to meet their needs and grow their business.
• Handle day-to-day issues, cancellations, and complaints efficiently.
• Upsell Overline products and services.
• Diagnose and resolve first-line faults.
• Provide remote (Teams) training for customers on their phone systems.
• Process orders for licences, CPS, WLR, Data, Number Porting, Number Management, and SIP Services.
• Ensure SLA compliance and escalate issues when required.
• Manage and resolve tickets within agreed timeframes.
• Support with special projects and proactive customer retention