Responsibilities:
We are seeking a detail-oriented and proactive Customer Service Quality Assurance (QA) Specialist to elevate our customer support experience. This individual will be responsible for reviewing customer interactions - including emails, calls, and live chats - to ensure alignment with our company’s tone, policies, and service standards. This role plays a critical part in driving operational excellence by identifying coaching opportunities, supporting frontline staff through training and development, and helping ensure our team meets and exceeds KPIs.

Please refer the Job description for details