ABOUT US

U Trust Insurance Agency LLC is a growing insurance agency with a commitment to excellence in customer service. We serve clients across 31 states and pride ourselves on delivering reliable and innovative solutions. We are seeking a Customer Service Quality Lead to elevate the quality of our service and ensure our team delivers exceptional experiences to our clients.

CORPORATE EDUCATION & TRAINING

• Design and execute comprehensive training programs for new hires and ongoing skill development.
• Maintain up-to-date training materials and align them with corporate goals and client needs.
• Identify gaps in knowledge and create targeted learning solutions.

EXPERIENCE:

• Minimum 3 years of experience in quality assurance, customer service leadership, or a similar role.
• Background in the insurance or financial services industry is a plus.

SKILLS & KNOWLEDGE:

• Strong knowledge of quality assurance methodologies and service improvement strategies.
• Proven ability to design and deliver effective training programs.
• Analytical mindset with the ability to interpret data and drive decisions.
• Proficiency with tools such as LMS platforms, Office 365, and CRM systems.

EDUCATION:

• Bachelor’s degree in Business Administration, Education, or a related field is preferred.

HOW TO APPLY:

We are seeking a motivated and detail-oriented professional to take on the critical role of Customer Service Quality Lead. If you are passionate about quality assurance, corporate education, and process improvement, we encourage you to apply. While prior experience in customer service, quality assurance, and training is preferred, we welcome applications from all candidates who meet the qualifications and possess the required skills.
To apply, please submit your resume and a cover letter highlighting your relevant experience, achievements, and why you are an ideal fit for this position.

ABOUT THE ROLE

The Customer Service Quality Lead will be responsible for driving quality assurance, developing corporate education programs, and enhancing our service processes. In this role, you will ensure the effectiveness of our customer service operations through proactive process improvements, staff development, and quality monitoring.
This is an exciting opportunity to shape the customer service landscape at U Trust Insurance and make a lasting impact.