About the job

Your New Company

Join a global leader in medical technology based in Macquarie Park as the Customer Service Specialist. Be part of an inclusive, high-performing team delivering life-changing medical devices that improve patient outcomes across Australia. Your work is valued, celebrated, and makes a real difference every day.

Your New Role

Step into a Customer Service Specialist role where you’ll be the friendly, reliable point of contact for customers in regards to their devices. You will work closely with a supportive Customer Service Manager who will mentor and guide you as you grow your skills. You will:

• Respond to high-volume customer enquiries via phone and email
• Provide timely updates to customers in regards to their orders
• Manage queries on product availability, pricing, and delivery timelines
• Resolve customer escalations in an empathetic manner
• Update the Salesforce CRM with customer information
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Your New Benefits

• Opportunities for growth, career development, and advancement within the business
• Be part of a supportive, collaborative, and inclusive team
• Convenient onsite parking in Macquarie Park
• Social office events and celebrations to connect and have fun with colleagues
• Modern office in Macquarie Park with convenient access to public transport
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About You

• Previous Customer Service, Customer Care, Call Centre, Contact Centre, Complaints or Order Processing experience
• Experience in Healthcare, Medical Device, or Pharmaceutical industries is a bonus, however not essential
• Friendly, approachable, and confident with customers