Customer Service Reception Apprentice at Sika AG

Leeds, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Interpersonal Skills, Attention to Detail, Organizational Skills, Communication Skills, Team Collaboration, Proactive Attitude, Willingness to Learn

Industry

Chemical Manufacturing

Description

Company Description Leeds, England, United Kingdom Full-time Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 102 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s more than 34,000 employees generated annual sales of CHF 11.76 billion. Job Description About the Role As a Customer Service Reception Apprentice, you’ll be the welcoming face of our business, playing a key role in delivering exceptional front-of-house service. This is a fantastic opportunity to gain hands-on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification. What You’ll Be Doing Greeting visitors and managing reception duties with professionalism and warmth Handling incoming calls and directing enquiries to the appropriate departments Supporting administrative tasks including mail handling, organisation of meeting rooms, and office supplies Assisting with internal communications and supporting the wider Customer Service team with Customer Order Processing and general queries Maintaining a tidy and welcoming reception area Learning about customer service best practices and office operations What You’ll Gain A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service Development of communication, organisational, problem solving and administrative skills A supportive team environment with a dedicated mentor and line manager Exposure to a professional office environment and business operations Development of communication, problem-solving, and organisational skills In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way. Qualifications What We’re Looking For Friendly and professional demeanour with excellent interpersonal skills A genuine Customer Focus, demonstrating our commitment to delivering an exceptional Customer Experience Strong attention to detail and organisational abilities, coupled with a proactive can-do attitude and willingness to learn Good written and verbal communication skills and an interest in Customer Service and Office Administration Ability to collaborate and work in a team GCSEs (or equivalent) in English and Maths Additional Information The Perks Competitive apprentice salary and benefits package Career development pathways within Sika Potential for a permanent role upon successful completion

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Responsibilities

As a Customer Service Reception Apprentice, you will greet visitors and manage reception duties while supporting administrative tasks. You will also assist with internal communications and customer order processing.