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Customer Service Relations Associate at BREAKAWAY RETAIL ENTERPRISES

Greenfield, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

22.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Microsoft Office, Data Entry, Attention to Detail

Industry

Retail

Description

Description Join our team at a leading appliance retailer as a Customer Service Relations Associate, where you’ll be the go-to person for ensuring a smooth, supportive experience for our customers. If you're personable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you. Daily expectations of a Customer Service Relations Associate: Be the first point of contact for customers via phone and email Support with product inquiries, orders, service scheduling, and warranty info Monitor customer portals and track service/delivery updates Process payments, order updates, and shipping documents accurately Collaborate closely with service, sales, and delivery teams Resolve escalated customer concerns with care and efficiency Stay up-to-date on product knowledge and internal procedures Benefits: 401(k) +matching Dental insurance Health insurance Paid time off Vision insurance Tuition Reimbursement Paid training Requirements What You Bring: 3–5 years of customer service experience in a high-volume setting Strong communication and problem-solving skills Proficiency in Microsoft Office; EPass experience a plus Quick, accurate data entry and 10-key skills A team-first mindset and keen attention to detail If you're passionate about helping people and enjoy a dynamic work environment, apply now for the Customer Service Relations Associate and grow with us! Breakaway Retail Enterprises is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, gender, disability, or other protected status. Job Type: Full-time 40hrs a week Schedule: Weekdays & some weekends required- Rotating schedule to be determined during interview Pay: $19.00 - $22.00 per hour

Responsibilities

The Customer Service Relations Associate will be the first point of contact for customers, handling inquiries, orders, and service scheduling. They will also resolve escalated customer concerns and collaborate with various teams to ensure customer satisfaction.