Customer Service Rep(02822) - 415 Keokuk Street at DOMINOS PIZZA FRANCHISE

Lincoln, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Problem-solving, Attention to detail, Computer proficiency, CRM software, Math skills, Multitasking, Conflict resolution, Phone etiquette

Industry

Restaurants

Description

Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 415 Keokuk Street location in Lincoln, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring exceptional service and maintaining our company's reputation for excellence. Answer incoming phone calls professionally and efficiently, addressing customer inquiries, concerns, and requests Provide accurate information about our products, services, and policies Process orders, returns, and exchanges while maintaining a high level of accuracy Resolve customer complaints and escalate complex issues to appropriate departments when necessary Maintain detailed records of customer interactions and transactions using our CRM system Collaborate with team members to ensure seamless customer support across all channels Identify and communicate common customer issues to help improve our products and services Participate in ongoing training to stay updated on company policies, products, and industry trends Maintain a clean and organized workspace to ensure a professional environment Qualifications High school diploma or equivalent Previous experience in customer service, preferably in a phone-based role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Proficiency in using computers and customer relationship management (CRM) software Basic math skills for processing transactions and handling financial inquiries Ability to multitask and work efficiently in a fast-paced environment Positive, upbeat attitude with a genuine desire to help customers Empathetic approach to customer concerns and complaints Flexibility to work various shifts, including evenings and weekends as needed Physical ability to stand, walk, sit, and use office equipment for extended periods Capacity to lift and carry up to 25 pounds when necessary Must be {AGE} years of age or older Additional Information BENEFITS Flexible hours Competitive wages Employee discount on all food items Advancement opportunities Paid Training FULL TIME DRIVERS BENEFITS (in addition to above benefits): Offered Health, Dental & Vision Insurance after 60 days of employment Voluntary accident coverage/Critical illness coverage Flexible Spending Accounts Ability to contribute to a 401(k) Job Category Org: Store Customer Service Rep

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Responsibilities

The Customer Service Representative acts as the primary point of contact for customers, handling inquiries, processing orders, and resolving complaints. They are responsible for maintaining accurate records in the CRM system and collaborating with the team to ensure high-quality service.